SHIPPING | CANCELLATIONS | REFUNDS
We ship products anywhere in South Africa only.
Items in stock will typically ship out next business day once the payment has reflected in our account or via Payfast.
Once the payment is received, the order is sent to the warehouse for processing. Only after it is released, can the couriers be notified of collection. Our average time for delivery is 3 - 5 days. We always try and get it out as soon as possible based on stock. This is also based on your location. Major centres are quicker than outlying areas.
We have a standard flat rate of R 100 per order. This is for the couriers that will be delivering to your door.
For all orders over R 10 000, you get free shipping.
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be cancelled. However, you can return the item for a refund. See our Return policy.
• Any claims for damaged order or missing items must be received within 1 business days of receipt of package.
• In case following conditions are not met, www.marigrowuana.com reserves the right to charge 15% handling fee or refuse the return. - the items must be returned for refund or exchange within 10 days of original purchase - items and packaging must be received in new condition - the original manufacture's packaging must not be damaged - packaging must include all original items.
• Before returning the package, you need to contact us to receive a Returns Authorization Number (number to be placed on returning package). Please mail your package in a prepaid, insured, traceable method to the address provided with your Returns Authorization Number.
• Return Authorization Number must be clearly marked on the shipping box - return package must include copy the original invoice or sale receipt
• Refunds will be issued within 14 days of the product being received and evaluated by Marigrowuana.
If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 7 days of the purchase date will be credited in the full amount (excluding shipping charges) provided goods are unused and are returned in the original condition.